Privacy Policy
Last Updated: December 23, 2025
1. Introduction
InstantServe ("we," "our," or "us") operates a delivery service platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based delivery service.
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, phone number (WhatsApp number), and email address
- Delivery Information: Pickup and delivery addresses, recipient contact details
- Order Details: Package descriptions, delivery preferences, special instructions
- Payment Information: Payment method details (processed securely through third-party providers)
2.2 Information Automatically Collected
- Location Data: Addresses provided for pickup and delivery calculations
- Usage Data: Information about how you interact with our service
- Device Information: WhatsApp account information and message metadata
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your delivery orders
- Calculate delivery distances and pricing
- Communicate with you about your orders via WhatsApp
- Assign drivers and coordinate deliveries
- Process payments and send receipts
- Provide customer support
- Improve our services and user experience
- Comply with legal obligations
4. Information Sharing and Disclosure
We may share your information with:
- Delivery Drivers: Name, phone number, and delivery addresses necessary to complete your order
- Service Providers: Third-party services including WhatsApp (Meta), Google Maps API, payment processors
- Legal Requirements: When required by law or to protect our rights
We do NOT sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure database storage with encryption
- Secure HTTPS connections
- Access controls and authentication
- Regular security updates and monitoring
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Typically, order information is retained for 7 years for accounting and legal purposes.
7. Your Rights
You have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Request your data in a portable format
To exercise these rights, contact us at: info@instantserve.app or +1 (905) 718-2854
8. Third-Party Services
Our service integrates with:
9. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect information from children.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us:
13. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used.
14. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.